SIENTEE
Privacy Policy
How We Collect, Use, And Protect Your Personal Data.
This Privacy Policy outlines how your personal data is collected, used, and protected when you visit or make a purchase from the Sientee website, interact with our services, or contact us. In this policy, “personal data” refers to any information that can be used to identify you as an individual.
Who We Are
We are Sientee (“Sientee,” “us,” “we,” or “our”). We are a Netherlands-based brand dedicated to curating and delivering premium photography prints. Bringing gallery-quality art into your space is at the core of what we do.
Sientee is located at Moerbeilaan 43, Rouveen, the Netherlands with Chamber of Commerce (KVK) number (after artsits signup). We are the data controller responsible for processing your personal information.
Personal Data We Collect
When you explore our collections, purchase artwork, or engage with our services, we may collect various categories of personal data. We collect your contact and identity details, such as your full name, email address, phone number, billing address, and shipping address. We also gather technical and browsing data relating to your device and how you interact with our site, which includes your IP address, browser type, geographic location, pages viewed, navigation paths, and details about abandoned shopping carts. Furthermore, we maintain a record of your purchase history, covering specifics regarding the prints and frames you have ordered, purchase dates, transaction amounts, payment methods, delivery preferences, and discount codes used.
Any engagement data, such as product reviews, feedback, or preferences you share with us on our website or via social media, is also collected. Additionally, we keep communication records captured when you reach out to our support team via email, chat, or social platforms regarding your order or general inquiries. Finally, if you apply for a Trade account or submit your portfolio to become a Sientee artist, we collect relevant professional details, portfolios, and business credentials.
How We Use Your Data
We process your personal information for several specific purposes. Primarily, we use it to fulfill our contract with you, which involves processing your made-to-order artwork, arranging for shipping and framing, processing secure payments, and providing essential customer support regarding your order. We also process your data to comply with legal obligations, such as maintaining accurate financial records for tax purposes and adhering to applicable Dutch and European laws.
For our legitimate business interests, we use your information to analyze website traffic, monitor the performance of our online gallery, and continuously improve our user experience and product offerings. Lastly, if you have provided your explicit consent by opting into the Sientee Membership or our newsletter, we use your details for marketing purposes to send you exclusive darkroom access, new artist releases, and interior inspiration. You may withdraw this consent and unsubscribe at any time via the link provided in our emails.
Cookies
Our website uses cookies and similar tracking technologies to ensure the site functions correctly and to optimize your browsing experience.
How We Share Your Data
Sientee respects your privacy and will never sell your personal data. We only share your information with trusted third parties under strict circumstances. We share necessary data with service providers who help us operate our business, such as our payment gateways (like Klarna), and our shipping couriers. These partners are strictly bound by contract to only use your data for the services they provide to us.
In specific collaborations, data may be shared with business partners and artists, but only if we have obtained your explicit consent beforehand. In the event of corporate restructuring, such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We may also disclose your data if legally required to do so by public authorities or to defend our legal rights.
Social Media Platforms
If you interact with Sientee on social media platforms such as Instagram or Pinterest, please be aware that your activity is governed by the privacy policies of those individual platforms. We recommend reviewing your privacy settings on those networks to control how your data is shared.
International Data Transfers
Because we operate globally and utilize international service providers like Shopify, your data may be transferred outside of the European Economic Area (EEA). Whenever this occurs, we ensure that your data is protected by appropriate legal safeguards, such as the European Commission’s Standard Contractual Clauses, to maintain the strict standards required by the GDPR.
Security Measures
We implement a range of technical and organizational security protocols to protect your personal data from unauthorized access, alteration, or loss. Our website uses Secure Sockets Layer (SSL) encryption to protect your payment and personal details during checkout. However, please note that standard email is not fully secure; we strongly advise against sending sensitive payment information directly via email.
Data Retention
Sientee retains your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy. Certain information, such as transaction records, may be kept for a longer period to fulfill mandatory legal, tax, or accounting requirements.
Your Rights
Under the GDPR, you have several important rights regarding your personal data. You have the right to request access to a copy of the personal data we hold about you and to ask us to correct any inaccuracies. You also hold the right to erasure, often called the right to be forgotten, allowing you to request that we delete your personal data or close your Sientee account, subject to certain legal exceptions like tax retention rules.
Additionally, you can object to us processing your data for marketing purposes or request that we restrict how we use your data in specific scenarios. You have the right to data portability, meaning you can receive your data in a structured, commonly used format to transfer to another service. If we process your data based on your consent, you are entirely free to withdraw this consent at any time.
To exercise any of these rights, please contact us at support@sientee.com. If you feel your concerns have not been adequately addressed, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Third-Party Links
Our platform may occasionally feature links to external websites, such as featured artist portfolios. We are not responsible for the privacy practices or content of these third-party sites and encourage you to read their respective privacy policies when navigating away from our website.
Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in our business practices or legal obligations. The most current version will always be posted on this page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
Email: support@sientee.com
Post: Moerbeilaan 43, Rouveen, the Netherlands
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